EU orders and Customer Service
Contact us directly at firstname.lastname@example.org.
Please allow us 2 business days to come back to you before writing to us again. Thank you!
For order returns and exchanges, please send it back to:
- Shipping & Delivery (updated!)
Shipping is free of charge as from 125 EUR for North-Western European countries, for other countries and further details, please find all the information below. Your shipping fee is calculated after having applied any discount or gift card code.
Shipping zones Shipping (< 2kg) Shipping (> 2kg) Free shipping from: North-West EU: AT, BE, CH, DK, DE, FR, IL, LU, NL, SE, UK 12 EUR 22 EUR 125 EUR South EU: IT, PT, ES 12 EUR 32 EUR 125 EUR North and East EU: NO, FI, PL, HU, CZ, SK, SI, HR,... 17 EUR 32 EUR 150 EUR Islands and Greece 37 EUR 64 EUR -
Our current order processing time is 1-2 business days for in-stock merchandise. During this processing time, your online order is transmitted to our fulfillment center, safely packed, and processed for shipment as quickly as possible.
Delivery time frame for your order:
AT, BE, DK, NL, DE, UK, NL 3-5 business daysNB: Under the current circumstances in Europe due to COVID-19, your delivery might take longer to get to you,up to 2 weeks. CH, IE, PL, SE 4-6 business daysNB: Under the current circumstances in Europe due to COVID-19, your delivery might take longer to get to you,up to 2 weeks. ES, FI, FR, IT, NO, PO 4-7 business daysNB: Under the current circumstances in Europe due to COVID-19, your delivery might take longer to get to you, up to 2 weeks. Others 5-7 business daysNB: Under the current circumstances in Europe due to COVID-19, your delivery might take longer to get to you, up to 3 weeks.
- The above delivery time frame indicates the transit time after the order has been picked up by the shipping carrier, and does not include the processing time at our fulfilment center.
- If we need to exchange your ordered item(s) for any reason (out of stock product, etc.), we will inform you by email. However the products in the confirmation email won´t be modified.
- Certain items that are made-to-order (T-shirts, personalized items, etc.), or require special preparation for shipment (large or fragile items, order of more than 60 items), may require a longer processing time. Expected processing times are posted on the item's description page.
- Orders placed after 13:00 CET will begin processing the following business day, except on weekend.
- Backordered and pre-order items are not being processed until inventory is received at our fulfilment center.
We want to ensure that your order is shipped to you as quickly as possible. If your order has experienced a delay in shipment which exceeds the normal processing and shipment time, please contact email@example.com.
NB: Under the current circumstances in Europe due to COVID-19, your delivery might take longer to get to you. Thank you for our understanding, and we apologise for the delay.
- Here are some general information about our sale process:
- Due to stock availability, we are unable to make any changes to orders once they have been placed, this includes cancellations, items, delivery & shipping.
- Our current order processing time for our sale is 3-5 business days for in-stock merchandise.
- If you are unable to click on an item size, style, color, the item is out of stock and unavailable for purchase.
- If an item(s) you have ordered goes out of stock, the item(s) will be refunded and any remaining item(s) will be shipped. You will be notified via email of any changes to your order(s).
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