Order Policies and Customer Service

EU orders and Customer Service

Contact us directly at eu@virusintl.com.

Please allow us 2 business days to come back to you before writing to us again. Thank you!

For order returns and exchanges, please send it back to:

Dansk e-Logistik
Attn: VIRUS Intl. Europe
Naverland 33,
2600 Glostrup,
Denmark

 

Policies

Shipping & Delivery (updated!)

Shipping is free of charge as from 125 EUR for North-Western European countries, for other countries and further details, please find all the information below. Your shipping fee is calculated after having applied any discount or gift card code.  

Shipping zones Shipping  (< 2kg) Shipping (> 2kg) Free shipping from:
North-West EU: AT, BE, CH, DK, DE, FR, IL, LU, NL, SE, UK  12 EUR   22 EUR  125 EUR
South EU: IT, PT, ES  12 EUR  32 EUR  125 EUR
North and East EU: NO, FI, PL, HU, CZ, SK, SI, HR,...  17 EUR  32 EUR  150 EUR
Islands and Greece  37 EUR  64 EUR  -

 

Our current order processing time is 1-2 business days for in-stock merchandise. During this processing time, your online order is transmitted to our fulfillment center, safely packed, and processed for shipment as quickly as possible.

Delivery time frame for your order:

AT, BE, DK, NL, DE, UK, NL  3-5 business days 
NB: Under the current circumstances in Europe due to COVID-19, your delivery might take longer to get to you, 
up to 2 weeks.
CH, IE, PL, SE   4-6 business days 
NB: Under the current circumstances in Europe due to COVID-19, your delivery might take longer to get to you, 
up to 2 weeks.
ES, FI, FR, IT, NO, PO  4-7 business days 
NB: Under the current circumstances in Europe due to COVID-19, your delivery might take longer to get to you
, up to 2 weeks.
Others   5-7 business days 
NB: Under the current circumstances in Europe due to COVID-19, your delivery might take longer to get to you
, up to 3 weeks.

 

Please note:

  • The above delivery time frame indicates the transit time after the order has been picked up by the shipping carrier, and does not include the processing time at our fulfilment center.
  • If we need to exchange your ordered item(s) for any reason (out of stock product, etc.), we will inform you by email. However the products in the confirmation email won´t be modified. 
  • Certain items that are made-to-order (T-shirts, personalized items, etc.), or require special preparation for shipment (large or fragile items, order of more than 60 items), may require a longer processing time. Expected processing times are posted on the item's description page.
  • Orders placed after 13:00 CET will begin processing the following business day, except on weekend. 
  • Backordered and pre-order items are not being processed until inventory is received at our fulfilment center.

We want to ensure that your order is shipped to you as quickly as possible. If your order has experienced a delay in shipment which exceeds the normal processing and shipment time, please contact eu@virusintl.com.

NB: Under the current circumstances in Europe due to COVID-19, your delivery might take longer to get to you. Thank you for our understanding, and we apologise for the delay.

 

Sale Terms & Conditions

 

Here are some general information about our sale process:
  • Due to stock availability, we are unable to make any changes to orders once they have been placed, this includes cancellations, items, delivery & shipping.
  • Our current order processing time for our sale is 3-5 business days for in-stock merchandise.
  • If you are unable to click on an item size, style, color, the item is out of stock and unavailable for purchase.
  • If an item(s) you have ordered goes out of stock, the item(s) will be refunded and any remaining item(s) will be shipped. You will be notified via email of any changes to your order(s). 

 

Privacy & Security
 
We are committed to protecting your privacy and ensuring that all customer information be kept strictly confidential. VIRUS administers and manages this website.
 
Collection of Information
To better serve you, we collect and store information about visitors to this website. We may ask, at certain times (purchase or order of a product, contest/sweepstakes/promotion, registering for a catalog) for you to provide information such as name, shipping/billing address, phone number, email address, credit card information, birth date, gender, age, occupation, etc.We may also maintain/retain a record of your purchases from the website.
 
Use of Information
We do not intend to use customer information collected through this website in any way not described here without first providing you the opportunity to opt-out of that use. We use customer information collected in conjunction with the purchase of products on this website to complete transactions and fulfill requests for services. We may also use customer information to provide a more effective and efficient customer experience. Additionally, we may use customer information to send you our newsletter and/or e-mail notifications / direct e-mail marketing. We (or third parties engaged by us) may also send you notices about products and services, promotions, contests (which may be related to the services of this website and/or other products or services provided by us), or re-order information to continue to serve you. We require strict contractual obligations from any such third party to ensure safeguards for the privacy and security of the information which are at least as restrictive as this Privacy Policy in handling your information. 
 
Consent 
By utilizing this website, you are consenting to the use of customer data as herein described, including but not limited to the processing of any personal and sensitive data included in the data you provide.
 
Opt-Out
We communicate with users to our services on a regular basis via email. For example, we may use your email address to confirm your request, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. When you make a purchase from us we use your information to process your order, to send an e-mail to confirm your order, and to contact you via phone, mail, or e-mail if we have any questions regarding your order. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature rather than promotional. If you wish to opt-out and prefer not to receive information about additional products and services, promotions, and contests through e-mail, mail, or phone, you may do so by sending us an email at nothanks@VIRUSintl.com. Please note: Such requests will be honored within ten (10) business days according to section 5(a)(4)(A)(i) of the Can-Spam Act. While we will process your request as soon as possible, please be aware that in some circumstances you may receive a few more messages until your request is processed. You also may opt-out of receiving such emails by clicking on the "unsubscribe" link within the text of the email.
 
Cookies
We make limited use of cookies to gather information when you visit the website, make a purchase or when you click through to the website from a targeted email or partner site. We also use cookies to gather information upon your return visit to the website so that we can prepare and customize our services to you. A cookie is a small file sent to your computer that is stored on the hard drive and allows us to identify you and better customize the site for you. We do not capture personal information with our use of cookies.
We recognize that we must maintain and use customer information responsibly and are committed to doing so. If you have any questions regarding our privacy statement, please email us: eu@virusintl.com