^{How do I return?}

• Enter your order number (without #) and email address in the fields above and click Start.
• Follow the instructions and select the item(s) you want to return.
• For an exchange, please indicate in the notes which size/color of the product(s) you need.
• You will get a confirmation email with the shipping guidelines once the return request is approved.

^{Are there any charges for return?}

• You are responsible for the charges of the return shipping.
• No additional charges when we ship your exchange.
• Original shipping charges are non-refundable.

^{What items are returnable?}

You can return your items within 14 days of receipt of your shipment. 
Ordering Christmas gifts? - No worries, we have prolonged the exchanges until January 20th!

• They must be in resalable condition, unused, unwashed and unworn.
• In the original packaging, with tags attached.
• For damaged items, email us first: eu@virusintl.com.

^{How soon will my return be processed ?}

• Once your return is received and inspected, we will send you an email to notify you that we have received it and sent the exchange items or accepted/rejected the refund. Please allow us 3-4 business days after reception of the returnd item(s).
• If your request is approved, then your refund will be processed and your credit will automatically be applied on original method of payment, within 10 working days.