To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number (without #) and email address in the fields above and click Start.
- Follow the instructions and select the item(s) you want to return.
- For an exchange, please indicate in the notes which size/color of the product(s) you need.
- You will get a confirmation email with the shipping guidelines once the return request is approved.
Are there any charges for return?
- You are responsible for the charges of the return shipping.
- No additional charges when we ship your exchange.
- Original shipping charges are non-refundable.
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- They must be in resalable condition, unused, unwashed and unworn.
- In the original packaging, with tags attached.
- For damaged items, email us first: firstname.lastname@example.org.
How soon will my return be processed ?
- Once your return is received and inspected, we will send you an email to notify you that we have received it and sent the exchange items or accepted/rejected the refund. Please allow us 3-4 business days after reception of the returnd item(s).
- If your request is approved, then your refund will be processed and your credit will automatically be applied on original method of payment, within 10 working days.