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To start the returning process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number (without #) and email address in the fields above and click Start.
  • Follow the instructions and select the item(s) you want to return.
  • For an exchange, please indicate in the notes which size/color of the product(s) you need.
  • You will get a confirmation email with the shipping guidelines once the return request is approved.

 

Are there any charges for return?

  • You are responsible for the charges of the return shipping.
  • No additional charges when we ship your exchange.
  • Original shipping charges are non-refundable.

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment. Please note that sale items are not returnable.

  • They must be in resalable condition, unused, unwashed and unworn.
  • In the original packaging, with tags attached.
  • For damaged items, email us first: eu@virusintl.com.

 

How soon will my return be processed ?

  • Once your return is received and inspected, we will send you an email to notify you that we have received it and sent the exchange items or accepted/rejected the refund. Please allow us 3-4 business days after reception of the returnd item(s).
  • If your request is approved, then your refund will be processed and your credit will automatically be applied on original method of payment, within 10 working days.

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